Rethinking e-Government Services

Name: Rethinking e-Government Services
Brand: OCDE / OECD
SKU: 9789264059412
Price: 20.99 EUR
Availability: InStock
ISBN: 978-9-264-05941-2

User-Centred Approaches

de Collective (auteur)

Maison d'édition : OCDE / OECD

octobre 2009

eBook [PDF + ePub + Mobipocket]

240 pages Téléchargement après achat

20,99 €

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Résumé

Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.

This report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.