Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today.
This report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.
Editeur : OCDE / OECD
Publication : 2 octobre 2009
Edition : 1ère édition
Intérieur : Noir & blanc
Support(s) : eBook [PDF + ePub + Mobipocket]
Contenu(s) : PDF, ePub, Mobipocket
Protection(s) : Marquage social (PDF), Marquage social (ePub), Marquage social (Mobipocket)
Taille(s) : 1,1 ko (PDF), 120 ko (ePub), 330 ko (Mobipocket)
Langue(s) : Anglais
Code(s) CLIL : 3283
EAN13 eBook [PDF + ePub + Mobipocket] : 9789264059412
EAN13 (papier) : 9789264059405
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